FAQs

 
How do I place an order?

If you are an existing distributor customer and your company has an established account, simply click here and email us.

If you have questions or need assistance call us at 800-553-0672, extension 2 will connect you with our customer service team.  We also offer the option to fax your order to us at 216-941-1130.

New customers, please call our customer service team and they will assist you with locating a distributor or setting up an account.

What's your repair policy?

Our products are guaranteed from defects in workmanship only. If a product is defective, contact our Customer Service team via email for a Returned Goods Authorization (RGA) number before sending the product back to us. We reserve the right to determine whether a product is defective. We will repair or replace the product if appropriate.

What's your return policy?

Returned goods must be stock products, rather than custom items. They must be in good condition and not older than 90 days. Returns must have an assigned Returned Goods Authorization (RGA) number and are subject to a 15% restocking charge plus return freight. We reserve the right to reject returned goods if they are not in like new condition.

For an RGA number contact us via email or call us at 800-553-0672.

Are there special laundering instructions for FR apparel?

For basic guidelines, refer to our Product Care section of the website. For additional details on specific garments and/or fabrics, contact our customer service team via email or give us a call at 800-553-0672.

Do you customize garments?

Yes, we do have customization options. If you are looking to add a company logo, embroidery, or patches, we have solutions for you. Ready to get started? Follow these steps to add your corporate identity to PPE garments. 

File Type: The best file to forward to our customer service team, whether you are wanting an embroidery or heat transfer, is a native EPS or Ai. file with outlined fonts. This will assist us in moving forward with your customization request. If you do not have this type of file, contact our customer service representatives with your current logo file and we'll assist you through the process (to the best of our ability).

Our embroidery process utilizes Nomex® flame resistant thread on flame resistant garments to ensure that the FR properties are not compromised during the customization process. We have a variety of FR thread colors in stock to match corporate colors to the best of our ability. If you need to color match, just ask one of our customer representatives.

Is your company looking for a custom garment solution, because nothing on the market meets your needs and/or work environment hazards?  We have options and are pleased to assist. If your organization requires a custom design product we can work with you to develop a design that meets your needs.

Contact your Regional Sales Manager and explain the hazard and need your company is attempting to fulfill. Our in house research and development team welcomes a new challenge and looks forward to the opportunity to provide a solution. 

What is a Flash Fire?

A flash fire is a sudden, intense fire caused by ignition of a mixture of air and a dispersed flammable substance such as a solid (including dust), flammable or combustible liquid (such as an aerosol or fine mist), or a flammable gas. It is characterized by high temperature, short duration, and a rapidly moving flame front.

What is an Arc Flash?

An arc flash is an undesired electric discharge that travels through the air between conductors or from a conductor to a ground. The resulting violent explosion is very dangerous with temperatures that could reach up to 35,000 degrees Fahrenheit. An arc flash can cause fires, ignite clothing and burn skin and be lethal to the worker.

What is ANSI/ISEA 207-2011?

This standard specifies performance requirements for high-visibility vests used by Public Safety Workers. ANSI/ISEA 207 has only one performance class. This standard allows for less background fabric (450 in²), it also recommends features like breakaway, shorter waist for weapons belt users, and colors and Titles for Incident Command.

What is ANSI/ISEA 107-2010?

High-Visibility Safety Apparel and Head wear is an industry consensus standard that specifies requirements for apparel and head wear that is capable of visually signaling the user's presence. It was developed by the International Safety Equipment Associate (ISEA) and first published in 1999. Since then, the standard has been recognized and compliance mandated by federal, state, and local authorities as well as private industry entities. Today, the U.S. Department of Transportation's Federal Highway Administration (FHWA) requires nearly all workers in or near the highway right-of-way to wear garments that comply with the standard. This standard includes specifications for Performance Class 1, 2, 3, E, and Head wear.

Class 1: for visibility in non-roadway or very low speed conditions.

Class 2: for visibility on or adjacent to the roadway where speeds are over 25 MPH and employees are performing tasks.

Class 3: for visibility on or adjacent to the roadway where workers are exposed to significantly higher speeds, low light, complex backgrounds, and employees have a high task load. 

These brief scenarios are examples only, refer to the complete ANSI 107 standard and/or consult your Safety Professional or recommendations specific to your job and hazard.

What is Class E?

Combine ANSI leg wear, bibs or pants with Class 2 vest and the ensemble is considered Performance Class 3. For greater conspicuity with the work environment and in higher hazard situations you may combine Class E leg wear and Class 3 Vests.

What is NFPA 2112-2012?

This is a standard on FR garments for protection of industrial personnel against flash fire. It provides minimum requirements for the design, construction, evaluation, and certification. Garments are required to be certified by an accredited 3rd party. The garment must be labeled as compliant and conclude the certifying agency. NSA flash fire garments are all UL Certified compliant with the test methods and design requirements of NFPA 2112.

What is NFPA 70E-2015?

This is a standard defines requirements for safe work practices to protect personnel by reducing exposure to major electrical hazards. Originally developed at OSHA's request, NFPA 70E helps companies and employees avoid workplace injuries and fatalities due to shock, electrocution, arc flash, and arc blast.

What is ASTM F1891-2006?

This is a standard that provides minimum arc flash resistance requirements for FR rainwear. The standard gives provisions that a garment must meet for an arc resistance, construction, water resistance and tear resistance.

What is ASTM F2733-2009?

This is a standard that provides minimum flash fire requirements specifically for flame resistant rainwear. This standard includes the same durability test that ASTM F1891 contains.

What is Anti-Static?

Our Anti-static fabric is flame resistant and includes Nega-stat® anti-static grid which reduces the hazard of ignition of combustible gas, liquid, or dust. Our Anti-static fabric passes the Gas Probe Shirley Method 128:2000 as well as EN 1149-3/2004 and EN 1149-5/2008.

 

What is the maximum temperature that the glove or mitten can endure?

This is the most often-asked question regarding our gloves and mittens. It is difficult to give an exact temperature range because heat resistance is so strongly dependent on 3 outside factors: duration of contact, shape of the object, and frequency of use. 

To obtain additional data and information click here  Ask A Tech. We will do our best to provide you with testing data, so that you may make an informed decision on what best meets your requirements.

Why is aluminized protection important?

The aluminized layer on the outside of our flame resistant fabrics substantially increases protection from radiant heat and molten metal splash. The aluminized film acts as a mirror, reflecting radiant heat away from the user. Radiant heat protection is the major advantage that aluminized garments provide over other non-aluminized alternatives.

 

What is the difference between Thermobest™ and Carbon/Para-Aramid?

What is the difference between Thermobest™ and Carbon/Para-Aramid?

Thermobest™ is a proprietary blend of Kevlar® and fiberglass that provides superb molten metal splash and radiant heat protection for applications that require durability in harsh environments.

Carbon/Para-Aramid is a combination of Kevlar® and O-Pan. This combination makes it capable of providing superior molten metal splash and radiant protection for longer durations.
 

What if the sleeves provided are too small?

We can always customize products to fit a specific need. The lengths of the sleeves can be adjusted shorter or longer to fit individuals comfortably. 
 

What is the importance of tinted faceshields?

Tinted faceshields help to deflect radiant heat and keep the user safe from molten metal splash. Custom faceshield options include (but are not limited to): different tinted faceshields, vents, the material used and different styles. 
 

What is cryogenic protection?

The word cryogenics stems from Greece and means “the production of freezing cold” and similar to the meaning, National Safety Apparel produces garments suited for handling and being around cryogenic facilities.
This is especially important when referencing the temperatures that handling cryogenic materials requires. Cryogenic temperatures, usually well below 77 K(−196 °C) are required to operate cryogenic detectors.

 

 

If we have not answered your question, send it to us so we can assist you in making an informed decision. Click here and fill out our Ask A Tech form.  For immediate assistance contact our customer service team at  800-553-0672.