Meet Our CSR Team

Located at our Fulfillment Center location in Cleveland, Ohio, our Customer Service Representatives will be happy to assist you from 8 am to 6 pm (Eastern time), Monday through Friday. For additional information, or if you have any questions, please contact us.

 

Annette K. - International Customer Service Manager
Years at National Safety Apparel: 26
Years in customer service: 30+
Some of my favorites:
Thing about National Safety Apparel: It's a stable, fourth generation company.
Spot in CLE: Cleveland Browns Stadium and Playhouse Square.
Thing to do outside of work: Watching our sports teams, going to plays, going 
to the beach and reading.

 


 

 

Jody B. - DRIFIRE® Military & Strategic Accounts Customer Service Manager
Years at National Safety Apparel: 3+
Years in customer service: 12+
Some of my favorites:
Thing about National Safety Apparel: The family atmosphere.
Spot in CLE: Edgewater Beach.
Thing to do outside of work: Spending time with my husband and two children.

 

 

 

Ashley - Customer Service Manager
Years at National Safety Apparel: 6+
Years in customer service: 13+
Some of my favorites:
Thing about National Safety Apparel: The friendly & happy atmosphere and the core values of NSA.
Spot in CLE: Progressive Field and The Q.
Thing to do outside of work: Hanging out with my husband and three children.

 

 

Annette H. - Customer Service Representative
Years at National Safety Apparel: 2+
Years in customer service: 25+
Some of my favorites:
Thing about National Safety Apparel: Made in America!
Spot in CLE: Can't narrow it down, I love my city!
Thing to do outside of work: Going to concerts and hanging out with my daughters.

 

 

 

Beth - Customer Service Representative
Years at National Safety Apparel: 2+
Years in customer service: 22+
Some of my favorites:
Thing about National Safety Apparel: Knowing that we provide great products made in the USA while providing fair labor work.
Spot in CLE: So many! Top four places include Edgewater, West Side Market, whips ledges, and Progressive Field. 
Thing to do outside of work: Camping, seeing a baseball or football game, walking around downtown finding neat places to eat.
Quilting, crafting, reading, and spending time with my family.

 

 

 

Bonnie - Customer Service Representative
Years at National Safety Apparel: 9+
Years in customer service: 20+
Some of my favorites:
Thing about National Safety Apparel: Moving forward, change is good!
Spot in CLE: Downtown - Go Cavs/Tribe/Browns!
Thing to do outside of work: Visiting the beautiful Metroparks!

 

 

 

Jill - Customer Service Representative
Years at National Safety Apparel: >1
Years in customer service: 27+
Some of my favorites:
Thing about National Safety Apparel: Innovative products made in America. 
Spot in CLE: Westside Market, all great restaurants, and shopping.
Thing to do outside of work: Cooking, baking, and crafting.

 

 

 

 

Margaret - Customer Service Representative
Years at National Safety Apparel: >1
Years in customer service: 10
Some of my favorites:
Thing about National Safety Apparel: The people. 
Spot in CLE: Edgewater park. 
Thing to do outside of work: Spending time with my family. 

 

 

Marisol - Customer Service Representative
Years at National Safety Apparel: 1+
Years in customer service: 1+
Some of my favorites:
Thing about National Safety Apparel: Constant growth and change in the company. 
Spot in CLE: Coe lake and the Cleveland Metroparks.
Thing to do outside of work: Spending time with my daughter and boyfriend, working out, and cooking.

 

 

 

Shelly - Customer Service Representative
Years at National Safety Apparel: >1
Years in customer service: 20+
Some of my favorites:
Thing about National Safety Apparel: The people. 
Spot in CLE: Progressive Field.
Thing to do outside of work: Enjoy time with family. 

 

 

 
 

Octavia - Order Entry Specialist
Years at National Safety Apparel: 1+
Years in customer service: 15+
Some of my favorites:
Thing about National Safety Apparel: My team. 
Spot in CLE: My house.
Thing to do outside of work: Hanging out with friends and family.

 

 

Nilda - Order Entry Specialist
Years at National Safety Apparel: 1+
Years in customer service: 14
Some of my favorites:
Thing about National Safety Apparel: The teamwork. 
Spot in CLE: My house.
Thing to do outside of work: Spending time with my sons and family.

 

 

 

 

Kelly - Order Entry Specialist
Years at National Safety Apparel: 1
Years in customer service: 20+
Some of my favorites:
Thing about National Safety Apparel: I enjoy the work and the employees are super nice. 
Spot in CLE: Edgewater Park and the State Theater.
Thing to do outside of work: I like to go on road trips because life is an adventure!