FAQS

If you’re an existing distributor with an established account, you can place an order by emailing customerservice@thinknsa.com or calling 800-553-0672 (ext. 2) to speak with our customer service team.

If you’re interested in becoming a distributor, please reach out to our customer service team and they will connect you with a representative to discuss the opportunity to become an NSA partner.

Our products are guaranteed against defects in manufacturing and workmanship only. If you believe a product is defective, please contact our Claims team at claims@thinknsa.com to request a Returned Goods Authorization (RGA) number before returning the item.

To properly investigate your claim, be sure to include the following information:

• A detailed explanation of the issue
• The purchase order number or invoice the item was ordered on
• Photos clearly showing the defect
• The garment tracking number (found on the label inside the product)

All returned products will be evaluated to determine if a defect exists. If deemed defective, we will repair or replace the item as appropriate.

Returns are accepted for stock items only and must be in new, unused condition and less than 90 days old. Custom and Made-to-Order (MTO) items do not qualify for return. All returns require an assigned Returned Goods Authorization (RGA) number before being sent back. Returns are subject to a 15% restocking fee plus return freight. We reserve the right to reject returns that are not in resellable condition.

To initiate a return, contact our Claims team at claims@thinknsa.com and include the following information:

• Reason for the return
• Purchase order number or invoice the item(s) were ordered on
• Whether you would like the item(s) credited, replaced, or both

Yes, we offer a range of customization options including heat transfers, embroidery, and Class 2 and Class 3 striping configurations. If you’re looking to add your company logo, patches, or other branding elements to your PPE garments, we have solutions to help.

For more information on logoing or striping options, please contact our Customer Service team at customerservice@thinknsa.com.

If you're interested in fully customized garments built to your specifications, distributors can reach out to their NSA representative to discuss tailored solutions.

A flash fire is a sudden, intense fire caused by ignition of a mixture of air and a dispersed flammable substance such as a solid (including dust), flammable or combustible liquid (such as an aerosol or fine mist), or a flammable gas. It is characterized by high temperature, short duration, and a rapidly moving flame front.

An arc flash is an undesired electric discharge that travels through the air between conductors or from a conductor to a ground. The resulting violent explosion is very dangerous with temperatures that could reach up to 35,000 degrees Fahrenheit. An arc flash can cause fires, ignite clothing and burn skin and be lethal to the worker.

This standard specifies performance requirements for high-visibility vests used by Public Safety Workers. ANSI/ISEA 207 has only one performance class. This standard allows for less background fabric (450 in²), it also recommends features like breakaway, shorter waist for weapons belt users, and colors and Titles for Incident Command.

High-Visibility Safety Apparel and Head wear is an industry consensus standard that specifies requirements for apparel and head wear that is capable of visually signaling the user's presence. It was developed by the International Safety Equipment Associate (ISEA) and first published in 1999. Since then, the standard has been recognized and compliance mandated by federal, state, and local authorities as well as private industry entities. Today, the U.S. Department of Transportation's Federal Highway Administration (FHWA) requires nearly all workers in or near the highway right-of-way to wear garments that comply with the standard. This standard includes specifications for Performance Class 1, 2, 3, E, and Head wear.

Class 1: for visibility in non-roadway or very low speed conditions.

Class 2: for visibility on or adjacent to the roadway where speeds are over 25 MPH and employees are performing tasks.

Class 3: for visibility on or adjacent to the roadway where workers are exposed to significantly higher speeds, low light, complex backgrounds, and employees have a high task load. 

These brief scenarios are examples only, refer to the complete ANSI 107 standard and/or consult your Safety Professional or recommendations specific to your job and hazard.

Combine ANSI leg wear, bibs or pants with Class 2 vest and the ensemble is considered Performance Class 3. For greater conspicuity with the work environment and in higher hazard situations you may combine Class E leg wear and Class 3 Vests.

This is a that standard defines requirements for safe work practices to protect personnel by reducing exposure to major electrical hazards. Originally developed at OSHA's request, NFPA 70E helps companies and employees avoid workplace injuries and fatalities due to shock, electrocution, arc flash, and arc blast.

This is a standard that provides minimum arc flash resistance requirements for FR rainwear. The standard gives provisions that a garment must meet for an arc resistance, construction, water resistance and tear resistance.

This is a standard that provides minimum flash fire requirements specifically for flame resistant rainwear. This standard includes the same durability test that ASTM F1891 contains.

Our Anti-static fabric is flame resistant and includes Nega-stat® anti-static grid which reduces the hazard of ignition of combustible gas, liquid, or dust. Our Anti-static fabric passes the Gas Probe Shirley Method 128:2000 as well as EN 1149-3/2004 and EN 1149-5/2008.

This is the most often-asked question regarding our gloves and mittens. It is difficult to give an exact temperature range because heat resistance is so strongly dependent on 3 outside factors: duration of contact, shape of the object, and frequency of use. 

To obtain additional data and information click here Ask a Tech. We will do our best to provide you with testing data, so that you may make an informed decision on what best meets your requirements. 

The aluminized layer on the outside of our flame resistant fabrics substantially increases protection from radiant heat and molten metal splash. The aluminized film acts as a mirror, reflecting radiant heat away from the user. Radiant heat protection is the major advantage that aluminized garments provide over other non-aluminized alternatives.

We can always customize products to fit a specific need. The lengths of the sleeves can be adjusted shorter or longer to fit individuals comfortably. 

Tinted faceshields help to deflect radiant heat and keep the user safe from molten metal splash. Custom faceshield options include (but are not limited to): different tinted faceshields, vents, the material used and different styles. 

The word cryogenics stems from Greece and means “the production of freezing cold” and similar to the meaning, National Safety Apparel produces garments suited for handling and being around cryogenic facilities.

This is especially important when referencing the temperatures that handling cryogenic materials requires. Cryogenic temperatures, usually well below 77 K(−196 °C) are required to operate cryogenic detectors.